AI Deployment Firms › AI platforms deployed by their own engineers
Edra
Turns client tickets and process data into auditable AI agents for IT service and support teams
Edra reads a client's tickets, logs and messages to map its business processes, then deploys AI agents that follow those processes inside systems such as ServiceNow, JIRA and Zendesk. Its site names HubSpot, ASOS, Cushman & Wakefield, Ivanti, Ergeon and Marosa as customers, with case studies on an AI assistant run on Edra-managed knowledge and on knowledge base coverage rising from 30% to 90%. It is sold through demos and pilots rather than self-serve licences.
- Type of firm
- Platform with embedded engineers
- Known for
- AI agents for IT service and support teams
- Based in
- New York, United States
- Origin
- Started as an AI or data firm
- Funding
- Series A
- Total raised
- over $30 million
- Ownership
- VC-backed
- Status
- Active
- Generalist or specialist
- Generalist
- Own product
- Yes
- Founders
- Eugen Alpeza, Yannis Karamanlakis
- Website
- edra.ai
Funding and deals
- 2026-03: Series A, $30M, led by Sequoia
Investors
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