AI Deployment Firms › AI platforms deployed by their own engineers
Gradient Labs
AI agents that run customer support, disputes and collections for banks and fintechs.
Gradient Labs sells AI agents that handle customer contacts for banks and fintechs, covering disputes, collections, lending questions and onboarding. Each client is supported by a delivery team that works with it through go-live. Named customers on its site include Wise, Plum, Zego, Pockit and SteadyPay.
- Type of firm
- Platform with embedded engineers
- Known for
- AI agents running customer operations for financial services
- Based in
- London, United Kingdom
- Founded
- 2023
- Employees
- 11 to 50
- Origin
- Started as an AI or data firm
- Funding
- Series A
- Total raised
- around $30m
- Ownership
- VC-backed
- Status
- Active
- Generalist or specialist
- Specialist
- Industries
- Financial services
- Built on
- OpenAI, Anthropic
- Own product
- Yes: Otto
- Delivery model
- Runs it after launch
- Founders
- Dimitri Masin, Danai Antoniou, Neal Lathia
- Website
- gradient-labs.ai
Funding and deals
- 2026-06: Series A extension, $13M, led by Octopus Ventures and CommerzVentures (lead)
- 2025-07: Series A, $13M
- 2024-08: Seed, £2.8M, led by LocalGlobe
Investors
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