AI Deployment Firms › AI platforms deployed by their own engineers
PolyAI
Voice and chat AI agents that handle customer conversations for large enterprise brands, on its own platform.
PolyAI builds voice and chat AI agents that handle customer calls for large enterprises, using its own dialogue platform and language models. Its site shows work across retail, utilities, banking, healthcare, travel and telecom, with clients such as Carter's, PG&E, NatWest and UniCredit Zagrebačka Banka. It also offers a self-serve developer API with free starter credit.
- Type of firm
- Platform with embedded engineers
- Known for
- Enterprise voice AI agents for customer service
- Based in
- London, United Kingdom
- Founded
- 2017
- Employees
- 201 to 500
- Origin
- Started as an AI or data firm
- Funding
- Series B or later (Series D)
- Total raised
- more than $200 million
- Ownership
- VC-backed
- Status
- Active
- Generalist or specialist
- Generalist
- Own product
- Yes: Wren and Dialog Studio
- Founders
- Nikola Mrkšić, Shawn Wen, Eddy Su
- Website
- poly.ai
Funding and deals
- 2025-12: Series D, $86M, led by Georgian, Hedosophia, Khosla Ventures (co-led)
- 2024-05: Series C, $50M
- 2022-09: Series B, $40M, led by Georgian
- 2019: Series A, $12M
Investors
- Khosla Ventures
- Georgian
- Hedosophia
- NVentures
- Point72 Ventures
- Sands Capital
- British Business Bank
- Citi Ventures
- Georgian, Hedosophia, Khosla Ventures (co-led)
- Passion Capital
- Squarepoint Ventures
- Zendesk
- Zendesk Ventures
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- Covasant: AI-native services firm with forward-deployed engineers and its own agent platform for regulated enterprises. (Hyderabad, United States)
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